LET’S WIN TOGETHER

BTECH comprises experts who possess deep battery monitoring knowledge and proactive management skills. Our culture fosters valued industry expertise through diverse project applications, resourceful problem-solving, and a commitment to technological evolution.

By joining our team, your professional portfolio will grow with stimulating work opportunities and relationships along the path to battery innovation.

Browse the open positions below and apply to join the longest continuing battery monitoring team in the world.

Technical Product Support Specialist

BTECH is seeking a Technical Product Support Specialist to join our growing team. This customer-facing role is responsible for providing technical support and training for BTECH’s hardware and software products. The ideal candidate will have a strong foundation in electronics, exceptional troubleshooting abilities, and excellent communication skills. This is not an internal IT support role—it focuses on helping external customers effectively use and troubleshoot BTECH products.

Key Responsibilities:

Provide prompt and professional product support to customers via phone, email, ticketing system, and video conferencing (Teams/Zoom).
Diagnose and resolve technical issues related to BTECH’s hardware and software offerings.
Deliver remote and occasional on-site product training and field service support.
Remotely install and configure BTECH software in customer environments.
Serve as a liaison between customers and internal teams such as Service, Monitoring, and Engineering.
Maintain expertise in BTECH’s full product line and contribute to ongoing support documentation (manuals, bulletins, work instructions).
Assist the Engineering team in testing and evaluating prototype hardware and software

Minimum Education

Electronics Technology Degree (Associates) or equivalent experience.

Required Skills and Experience

Solid understanding of engineering principles and practices.
Hands on experience using basic electronic test equipment.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills coupled with good interpersonal skills.
High level of computer literacy, including proficiency in Microsoft Office applications, and a working knowledge of databases and computer networking concepts.
Familiarity with ticketing systems and remote support tools
Self-starter with the ability to manage multiple tasks and projects independently.

We offer a competitive salary package ($20 – $24/hour based on education and experience), health benefits (Medical, Dental, Vision, HRA, FSA, Company paid Life Insurance & AD&D, and 401K), paid time off, and a stimulating work environment.

BTECH, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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WHY JOIN BTECH?

WE CONSIDER YOU A KEY PART OF BATTERY MONITORING INNOVATION

BTECH is a pioneer in the battery industry. When you join, we expect you to bring ambition, ingenuity, and a 100% commitment to quality and performance to the table. In exchange, we’ll provide the guidance and tools needed to excel in an ever-changing industry.

We provide advanced, sustainable products and services

BTECH’s culture is rooted in innovation. We’re evolving at the pace of technological progress, becoming exponentially more dynamic with each passing day, thanks to our ongoing commitment to product and business improvement.

We are dedicated to delivering first-in-class support to customers

BTECH makes the unpredictability of batteries predictable in complex applications. Mission-critical customers demand partners who can follow stringent regulations, uncover solutions with limited visibility, and deliver technically superior products and services.

BTECH STRIVES TO…

BE COLLABORATIVE

We encourage creativity, fostering a culture of respect & continuous improvement.

SHARE PASSION

We take an enthusiastic approach to communication, innovation, & teamwork to achieve common goals.

REMAIN POSITIVE

We welcome challenges with optimism while focusing on solutions.

EMBRACE CHANGE

We adapt to market changes, evolving industry trends, and technological advancements to continuously satisfy the needs of our interested parties.

WIN TOGETHER

We take a team approach in meeting high-quality standards and delivering superior results.

GIVE BACK

We are actively engaged in protecting our environment and contributing to the betterment of society.

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