LET’S WIN TOGETHER

Key Responsibilities

• Design, develop, and maintain responsive and accessible user interfaces using React and modern JavaScript.
• Build and maintain backend services using Django and Python.
• Implement interactive data visualizations using Chart.js.
• Implement comprehensive testing using React Testing Library or other appropriate tools to ensure stability and compliance.
• Follow ISO 9001 and ISO 27001-compliant development processes, including documentation, secure coding practices, and traceability.
• Participate in code reviews and design discussions.
• Maintain high standards for code quality, documentation, and process adherence.

Responsibilities:

• Manage all on-site equipment installation, equipment start-up, troubleshooting and field repair, preventative maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Master and follow all internal company processes and procedures.
• Maintain an understanding of company products and subcomponents by attending company provided training sessions as assigned.
• Travel within the U.S. approximately 90% of the time.  Occasional worldwide travel may also be required.

Responsibilities:

• Provide prompt and professional technical assistance to customers via phone, email, ticketing system, and video conferencing (Teams/Zoom).
• Listen to customers, understand their concerns, ask effective troubleshooting questions, and guide them through solutions in a clear and easy-to-understand manner.
• Diagnose and resolve technical issues related to the company’s hardware and software offerings.
• Provide remote and occasional on-site product training and field service support.
• Remotely install and configure company software in customer environments.
• Coordinate with internal departments, including Service, Monitoring, and Engineering, to resolve customer issues and ensure timely follow-through.
• Maintain a strong working knowledge of the company’s complete product line and continually develop product expertise.
• Identify recurring customer issues and contribute to support documentation, including manuals, technical bulletins, troubleshooting guides, and work instructions.
• Assist Engineering with testing and evaluating prototype hardware and software and provide feedback based on customer and field experience.
• Maintain accurate and timely records of customer interactions, troubleshooting activities, and resolutions.

Responsibilities:

• Lead the day-to-day administration, operation, performance, security, and lifecycle management of local and remote IT infrastructure, including servers, workstations, networks, firewalls, switches, wireless systems, telecommunications, and connected devices.
• Administer and support Windows Server, Microsoft 365, Active Directory, email, file/print services, databases, document management systems, backups, and related enterprise applications.
• Design, implement, maintain, and optimize secure, reliable, scalable IT infrastructure aligned with organizational objectives and business requirements.
• Provide advanced technical support and serve as a senior escalation point for complex hardware, software, systems, and network issues, including troubleshooting, repair, maintenance, and root-cause analysis.
• Manage user accounts, permissions, security groups, access rights, and system memberships in accordance with security, access-control, and least-privilege requirements.
• Implement and maintain cybersecurity controls, including firewalls, endpoint protection, encryption, vulnerability management, monitoring, access controls, security testing, and incident response.
• Monitor enterprise systems and networks for threats, vulnerabilities, and unauthorized activity; investigate and respond to cybersecurity incidents and other critical technology events.
• Manage network infrastructure, including switching, routing, VLANs, wireless technologies, firewalls, and core network services.
• Plan and implement system upgrades, patches, infrastructure projects, technology enhancements, and new solutions in accordance with change-management and security procedures.
• Maintain and test backup, disaster recovery, business continuity, and incident response processes; participate in the resolution of outages, emergencies, and other operational disruptions.
• Research emerging technologies, cybersecurity threats, and industry best practices and recommend modernization, risk mitigation, and process improvements.
• Maintain accurate IT asset inventories, system documentation, network diagrams, configurations, licenses, warranties, and lifecycle records.
• Establish and maintain IT standards, procedures, and best practices that promote secure, reliable, efficient, and compliant operations.
• Ensure IT operations comply with organizational policies, licensing requirements, security standards, industry best practices, and applicable regulations.
• Support employee onboarding, technology training, and security awareness initiatives; mentor junior IT staff and provide technical guidance as a senior technical resource.
• Provide regular and on-call technical support and perform other IT responsibilities necessary to support organizational objectives and business continuity.