LET’S WIN TOGETHER

BTECH comprises experts who possess deep battery monitoring knowledge and proactive management skills. Our culture fosters valued industry expertise through diverse project applications, resourceful problem-solving, and a commitment to technological evolution.

By joining our team, your professional portfolio will grow with stimulating work opportunities and relationships along the path to battery innovation.

Browse the open positions below and apply to join the longest continuing battery monitoring team in the world.

Technical Support Specialist

BTECH is a leading global provider of sustainable US-based manufacturing and battery monitoring solutions that ensures batteries perform as intended for safety, reliability, and lifespan. Become a valued part of our team as a Technical Support Specialist, where you’ll deliver assistance and technical solutions to our customers.

Key Responsibilities:

Provide customers with technical assistance via phone, email, tech-support ticketing system, and Teams / Zoom to support BTECH’s hardware and software.
Ensure customer satisfaction by promptly resolving technical issues and providing timely support to maintain a high level of service quality.
Interface with the service and monitoring departments.
Provide field service training both remotely and onsite.
Remotely install and configure software for customers.
Maintain in-depth knowledge of all BTECH hardware and software products.
Create and support technical documentation, including manuals, technical support bulletins, work instructions, and procedures.
Assist Engineering with testing prototype hardware and software.

Minimum Education

Electronics Technology Degree (Associates) or equivalent experience.

Required Skills and Experience

Strong foundation in basic engineering principles and practices.
Hands on experience using basic electronic test equipment.
Strong analytical and problem-solving skills.
Excellent communication skills (verbal and written) coupled with good interpersonal skills.
High level of computer literacy, including proficiency in Microsoft Office applications, and a working knowledge of databases and computer networking concepts.
Familiarity with ticketing systems and remote support tools
Must be able to work independently and handle multiple simultaneous projects.

We offer a competitive salary package ($20 – $24/hour based on education and experience), health benefits (Medical, Dental, Vision, HRA, FSA, Company paid Life Insurance & AD&D, and 401K), paid time off, and a stimulating work environment.

BTECH, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

join the team

WHY JOIN BTECH?

WE CONSIDER YOU A KEY PART OF BATTERY MONITORING INNOVATION

BTECH is a pioneer in the battery industry. When you join, we expect you to bring ambition, ingenuity, and a 100% commitment to quality and performance to the table. In exchange, we’ll provide the guidance and tools needed to excel in an ever-changing industry.

We provide advanced, sustainable products and services

BTECH’s culture is rooted in innovation. We’re evolving at the pace of technological progress, becoming exponentially more dynamic with each passing day, thanks to our ongoing commitment to product and business improvement.

We are dedicated to delivering first-in-class support to customers

BTECH makes the unpredictability of batteries predictable in complex applications. Mission-critical customers demand partners who can follow stringent regulations, uncover solutions with limited visibility, and deliver technically superior products and services.

BTECH STRIVES TO…

BE COLLABORATIVE

We encourage creativity, fostering a culture of respect & continuous improvement.

SHARE PASSION

We take an enthusiastic approach to communication, innovation, & teamwork to achieve common goals.

REMAIN POSITIVE

We welcome challenges with optimism while focusing on solutions.

EMBRACE CHANGE

We adapt to market changes, evolving industry trends, and technological advancements to continuously satisfy the needs of our interested parties.

WIN TOGETHER

We take a team approach in meeting high-quality standards and delivering superior results.

GIVE BACK

We are actively engaged in protecting our environment and contributing to the betterment of society.

APPLY NOW